Terms of service
Welcome to Originnel! By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. These terms outline the rules and regulations for the use of our website and services, including the purchase and consumption of our products. Please read them carefully.
1. General Information
a. Company Overview: Originnel specializes in organic food products that are free from pesticide residues, chemical additives, preservatives, and artificial colors.
b. Product Assurance: We adhere to the guidelines set forth by the Food Safety and Standards Authority of India (FSSAI) to ensure the quality, safety, and authenticity of our offerings.
2. Product Information
a. Health and Safety: Our products are free from harmful chemicals, ensuring they are safe for consumption when used as directed. Please refer to individual product labels for specific usage instructions and storage guidelines.
b. Allergens: While we ensure the highest safety standards, our products may be processed in facilities that handle nuts, dairy, gluten, or other allergens. Kindly check product descriptions and labels for detailed allergen information.
3. Purchase and Payment
a. Order Confirmation: Your order is confirmed once we receive full payment—or if the Cash on Delivery (COD) option is applicable, upon successful order placement. Either way, you’ll receive an acknowledgment email or SMS on the email-id/mobile number you provided during checkout.
b. Pricing and Taxes: All prices displayed on our website include applicable taxes as per Indian laws. While we strive for consistency, prices are subject to change without prior notice.
4. Delivery and Returns
a. Shipping Policy: We currently offer delivery within India. Delivery timelines and charges may vary depending on the location.
b. Returns and Refunds:
i. Refunds or replacements will be issued only for products that have major transit damage or if the wrong product is delivered.
ii. Claims for damaged or incorrect products must be raised within 2 hours of delivery, along with photographic evidence.
5. User Responsibilities
a. Accurate Information: Users must provide accurate and complete details during checkout. Any discrepancies may result in delays or failed deliveries.
b. Proper Use: By purchasing our products, users agree to consume and use them responsibly and in accordance with the recommended guidelines.
6. Intellectual Property
All content on this website, including images, text, and graphics, is the intellectual property of Originnel and is protected under applicable copyright laws. Unauthorized use or reproduction is strictly prohibited.
7. Disclaimer
a. Health Benefits: While our products are crafted to be healthy and organic, results may vary for individuals. We recommend consulting a healthcare professional for specific dietary advice.
b. Liability: Originnel is not liable for any adverse effects caused by the misuse or improper storage of our products.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.
9. Amendments
We reserve the right to amend these terms and conditions at any time without prior notice. Please check this page regularly for updates. For any questions or concerns regarding our terms and conditions, please contact us.
