FAQs
1. What makes Originnel products organic?
Our snacks are made using ingredients sourced directly from small-scale farms across India. All our products are free from pesticides, chemical additives, GMOs, preservatives, and artificial colors, adhering strictly to FSSAI regulations.
2. Are your products suitable for people with dietary restrictions?
Yes, our products are made using natural, wholesome ingredients. While many of our snacks are suitable for a variety of diets, please check the ingredient list and allergen information provided with each product.
3. Do your products have an FSSAI certification?
Absolutely! All our products comply with FSSAI standards to ensure they meet the highest food safety and quality requirements.
How do I place an order?
Browse our range of snacks, add your preferred items to the cart, and proceed to checkout. You can also filter products by category or popularity for an easier shopping experience.
What payment methods do you accept?
We accept all major credit/debit cards and net banking to provide secure payment options for your convenience.
Can I modify or cancel my order after placing it?
Orders can be canceled within 24 hours of placement by contacting our customer support team. Modifications may also be possible if the request is made before the order is shipped.
What is the delivery timeline for orders?
Orders placed before 11:59 PM are typically processed and shipped within 24 hours if the items are in stock. Delivery usually takes 3-5 business days, depending on your location.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can also log in to your account on our website to check the status.
What if my order arrives damaged or incomplete?
We take great care in packaging your order. However, if you receive a damaged or incorrect item, contact us within 2 hours of delivery with your order details and photos of the product.
What is your refund policy?
Refunds are available for unopened and unused items returned within 3 days of purchase. Please review our Refund Policy page for more details.
Who pays for return shipping?
Return shipping costs are typically borne by the customer unless the item is damaged or incorrect. In such cases, we will arrange for a replacement or refund at no additional cost.
How do you ensure the freshness of your products?
Our snacks are made in small batches and packaged using eco-friendly materials that lock in freshness, ensuring they reach you in the best condition.
Are your products free from allergens?
While our products are free from artificial chemicals, some may contain natural allergens like nuts or seeds. Please refer to the product-specific allergen information on each product page.
How do I contact customer support?
Our support team is available from 9 AM to 7 PM every day except major holidays. Reach us via:
- Phone: +91 7815000333 (call or WhatsApp)
- Email: customercare@originnel.com
- Live Chat: Access live support directly through our WhatsApp for real-time assistance.
What should I do if I have more questions?
If you have any other queries or need assistance, feel free to reach out to us. We’re always here to help!
Thank you for choosing Originnel – where healthy meets tasty, and every bite is a step towards a better you.