Refund policy

Welcome to our Return and Refund Policy page. At Originnel Online Sales & Services (P) Ltd, we prioritise customer satisfaction and adhere to all national guidelines, including those from the Food Safety and Standards Authority of India (FSSAI) (FSSAI registration number: 21225194001489), to ensure the best experience for our customers. Please read through the following terms to understand our policies:

1. Cancellation Policy

We aim to process and deliver your organic products promptly to maintain their freshness and quality. However, if you wish to cancel your order, the following terms apply:

a. Timeframe for Cancellation:

1. Cancellations must be requested within 5 minutes of placing the order.
2. After this timeframe, cancellations cannot be processed as the order will likely already be prepared for shipping.

b. How to Cancel:

1. To cancel your order, contact our customer service team at +91 7815000333 (call or WhatsApp).
2. Provide your order number and other relevant details to facilitate a swift cancellation.

2. Refund/Replacement Policy

We are committed to providing the purest and most delightful organic food products. If you encounter any issues with your purchase, here is how we handle refunds:

a. Eligibility for Refunds/Replacement:

1. Items must remain unused, unopened, and in their original packaging.
2. Refund requests must be submitted within 2 hours of the delivery time.
3. Proof of purchase is mandatory.

b. Non-Refundable Items:

Opened or used perishable goods, including organic snacks and other food items.

c. Requesting a Refund:

1. Contact us at +91 7815000333 (call or WhatsApp) with your order number and a detailed explanation of the issue.
2. If applicable, include photographs of the product or packaging.
3. Refund requests will be reviewed, and a response will be provided within 3-5 business days.

d. Return Shipping:

If the product received was incorrect or damaged, a swift pick-up will be arranged for the same.

e. Processing Refunds:

1. Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
2. Approved refunds will be processed within 7 business days and credited to the original payment method.

3. Damaged or Incorrect Items

We take meticulous care to ensure your order arrives in perfect condition. However, if your order arrives damaged or incorrect, follow these steps:

a. Contact us immediately at +91 7815000333 (call or WhatsApp).

b. Provide your order number, a description of the issue, and photographs of the damaged or incorrect product.

c. Once the exchange is approved, the replacement item will be delivered to you  within 15 business  days."

 d. If due to any reason we are unable to provide a replacement, we shall refund the applicable amount to you within 7 business days.

4. Contact Information

For any questions, concerns, or assistance regarding our refund and cancellation policy, please reach out to us:

Email:
customercare@originnel.com

Phone: +91 7815000333 (call or WhatsApp)
Address :  Originnel Online Sales & Services (P) Ltd. #439, 18th Main Road, 6th Block, Koramangala, Bengaluru 560095.