Shipping policy

At Originnel, we are dedicated to delivering fresh, healthy, and 100% organic products to your doorstep. This shipping policy outlines how we handle the processing, shipping, and delivery of your orders, ensuring transparency and quality in every step.

Processing Time

  1. Order Confirmation:

    • Once your order is placed, you will receive an email or message confirming the order details.

  2. Processing Timeline:

    • Orders placed in Bangalore, if placed before 11:59 p.m., are processed and delivered within 24 hours. (excluding Sundays and public holidays).

    • Orders placed after business hours or during holidays will begin processing on the next business day.

  3. Quality Assurance:

    • Every product undergoes thorough quality checks to ensure freshness and compliance with FSSAI standards before being dispatched.

Shipping Areas

  1. Coverage:

    • We currently deliver across India to ensure our organic products are accessible nationwide.

    • Delivery availability may vary based on your location. Check our website or contact customer support to confirm serviceability in your area.

Shipping Charges

  1. Standard Shipping:

    • Shipping charges depend on the delivery location and the total weight of the order. The applicable charges will be displayed during checkout.

  2. Free Shipping:

    • Free shipping is available on orders above ₹299 within Bangalore Urban, above ₹599 within Karnataka and above ₹999 pan-India.

    • A fee of ₹60 will be applicable for orders below ₹299 within Bangalore Urban.

    • A fee of ₹60 will be applicable for orders below ₹599 within Karnataka. 

    • A fee of ₹90 will be applicable for orders below ₹999 pan-India.

  3. Additional Charges:

    • In certain cases, such as remote locations, additional charges may apply. You will be informed of these charges before order confirmation.

Delivery Time

  1. Estimated Delivery:

    • Orders placed in Bangalore, if placed before 11:59 p.m., are processed and delivered within 24 hours. (excluding Sundays and public holidays).

    • Delivery typically takes 5-7 business days from the date of dispatch.

    • For remote or non-metro areas, delivery may take up to 10-12 business days.

  2. Expedited Shipping:

    • Expedited shipping options are available for select locations at an additional charge.

  3. Delays:

    • While we strive to deliver orders promptly, external factors such as weather conditions, transportation delays, or local restrictions may occasionally impact timelines.

Order Tracking

  1. Tracking Details:

    • Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and a link to track your shipment.

  2. Tracking Support:

    • For any issues with tracking, contact our customer service team on +91 7815000333 (call or WhatsApp).

Packaging and Handling

  1. Eco-Friendly Packaging:

    • We use sustainable, eco-friendly materials for packaging to align with our commitment to health and the environment.

    • Products are securely packed to maintain freshness and avoid damage during transit.

  2. Tamper Evidence:

    • All packages are sealed to ensure they reach you in perfect condition. If you receive a package that appears tampered with, do not accept it and report it immediately.

Undeliverable Packages

  1. Address Issues:

    • Ensure that your shipping address is complete and accurate. Orders with incorrect or incomplete addresses may not be delivered, and re-shipping charges may apply.

  2. Failed Delivery Attempts:

    • If the courier service makes multiple delivery attempts and fails due to customer unavailability, the package may be returned to us. Re-delivery charges will be applicable.

Damaged or Lost Shipments

  1. Damaged Goods:

    • If you receive a damaged shipment, report it to us within 2 hours of delivery with photos of the package and product.

    • We will either replace the item or issue a refund, as per your preference.

  2. Lost Packages:

    • In the rare event of a lost package, please contact our customer support. We will coordinate with the courier service to resolve the issue promptly.

Customer Support

For any queries or concerns related to shipping, feel free to contact us at:

Email: customercare@originnel.com
Phone: +91 7815000333 (call or WhatsApp)
Address: #439, 18th Main Road, 6th Block, Koramangala, Bengaluru 560095