Privacy policy
Last revised Date: [Insert date]
Originnel (“Originnel,” "we," "our," "us") values your trust and is committed to maintaining the privacy and security of your (“User”, “you”, “your”) information. This Privacy Policy describes how we collect, use, disclose, and protect your information in compliance with applicable national laws, including guidelines provided by the Food Safety and Standards Authority of India (FSSAI). Please read this Policy before using our website, services, or submitting any personal information.
1. Consent
By accessing or using the Originnel website or services, you consent to the practices described in this Privacy Policy. If you provide information on behalf of another individual, you represent that you have their permission to do so. Updates to this Policy will be posted on this page, and continued use of the website signifies your acceptance of those changes.
2. Information Collection
We collect the following types of information:
a. Information You Provide
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Account Details: Name, email, phone number, address, payment information, and profile details.
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Order History: Details of purchases, preferences, and special requests.
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Feedback and Reviews: Your opinions, ratings, and comments.
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Communication Data: Records of your interactions with us for customer support or inquiries.
b. Information We Automatically Collect
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Device Information: Browser type, IP address, device type, and operating system.
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Usage Data: Pages viewed, time spent, interaction patterns, and error logs.
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Cookies: Small files stored on your device to enhance user experience, track preferences, and analyze site traffic.
3. Use of Information
We use your information to:
a. Process and deliver orders for our products.
b. Enhance and personalize your experience on our platform.
c. Comply with legal, regulatory, and quality assurance standards set by FSSAI.
d. Communicate updates, offers, and promotions (subject to your preferences).
e. Analyze user behavior to improve our website, services, and product offerings.
4. Sharing of Information
Originnel does not sell or rent your personal information. We may share your data in the following scenarios:
a. Service Providers: With trusted partners for payment processing, delivery, and data analytics.
b. Legal Compliance: To comply with applicable laws, court orders, or governmental regulations.
c. Business Operations: For internal audits, fraud prevention, or to ensure the safety of our platform and users.
d. Advertising and Marketing: Aggregated, non-personally identifiable data may be shared with advertisers or partners.
5. Data Protection
We implement robust security measures to protect your data, including:
a. Encrypted transactions for sensitive information.
b. Secure servers and access controls to prevent unauthorized access.
c. Regular monitoring of our systems for vulnerabilities.
While we strive to secure your data, transmission over the internet is not entirely secure. Please safeguard your account credentials and notify us immediately of any suspected security breaches.
6. Cookie Policy
Cookies are used to enhance your browsing experience and improve site functionality. You may manage or disable cookies through your browser settings; however, doing so may limit access to certain features of our website.
7. Your Rights
You have the right to:
a. Access the personal data we hold about you.
b. Request corrections to inaccurate or incomplete information.
c. Opt-out of non-essential communications by contacting us.
d. Delete your account or request data removal, subject to legal and operational requirements.
8. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from underage individuals.
9. Regulatory Compliance
Originnel adheres to all applicable FSSAI guidelines to ensure food safety and transparency. This includes:
a. Avoiding harmful additives, artificial preservatives, and pesticide residues in our products.
b. Displaying clear labeling with accurate product information.
c. Maintaining a commitment to delivering food in its natural form.
10. Changes to the Policy
Originnel reserves the right to modify this Privacy Policy at any time. Significant changes will be communicated to users via email or website notifications.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us. This Privacy Policy is published pursuant to, and in compliance with the Information Technology Act, 2000, and the rules thereunder, more specifically the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
